Exchanges To be eligible for an exchange, you must first email us within 7 days of receiving your item at info@prunus.ca to alert us of the damage, then return the damaged item to us. Upon receipt of the damaged item we will ship out a replacement, if available. If a replacement is not available we will offer an in-store credit equivalent to the full purchase price of your item. To complete your return, we require a receipt or proof of purchase. We only replace items if they are damaged. If you need to exchange it for the same item, send us an email and return your item to us. Non-returnable items: Gift cards, Software License keys, Domain names In-store credit (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your in-store credit. If you are approved, then your replacement or in-store credit will be processed, and a credit will automatically be made available in your account with us, within a certain amount of 7 days. Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, an in-store gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send the in-store gift certificate to the gift giver.